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You might get the following
error messages at the time of logging in. Explained below is the appropriate
action which has to be taken in each case
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Forgot TPIN |
| 1. |
Please recheck CIP / TPIN. |
| 2. |
Please note that TPIN is case sensitive.
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| 3. |
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All you need to do is pick up the phone,dial the
Customer Care Centres, authenticate yourself and our customer care
center representative will give you your User Id over the phone.
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| 4. |
The new passwords will be generated at the end of the same day of
the request and couriered to your address as available with the us. |
| 5. |
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Forgot CIP
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| 1. |
Please recheck CIP / TPIN. |
| 2. |
Please note that TPIN is case sensitive.
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| 3. |
If you have forgotten your CIP or you have not yet
received CIP, you can call our
Customer Care Centres to get it.
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All you need to do is pick up the phone,dial the
Customer Care Centres, authenticate yourself and our customer care
center representative will give you your User Id over the phone.
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TPIN
Locked |
| 1. |
Please recheck CIP / TPIN. |
| 2. |
Please note that TPIN is case sensitive.
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| 3. |
You have exceeded the Maximum number of Login Attempts. Your TPIN is locked.
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| 4. |
If you have forgotten your TPIN or you have not yet received TPIN, you can call our
Customer Care Centres to get it.
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All you need to do is pick up the phone,dial the
Customer Care Centres, authenticate yourself and our customer care
center representative will give you your User Id over the phone.
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Invalid
Combination |
| 1. |
Please recheck CIP / TPIN. |
| 2. |
Please note that TPIN is case sensitive.
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| 3. |
You have exceeded the Maximum 5 number of Login Attempts. Your TPIN
is locked.
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